Last updated: July 29, 2026
30-Day Limited Warranty
Eligible CELI RAE Apple Watch bands are covered by a 30-day limited warranty beginning on the delivery date. The warranty applies to covered breakage or manufacturing damage present during normal, intended use.
What May Be Covered
- a broken connector, clasp, link, strap, or decorative component caused by a manufacturing defect;
- an item that arrives damaged or becomes unusable during normal use within the warranty period; or
- another verified workmanship issue that materially affects normal use.
What Is Not Covered
- normal wear, scratches, fading, tarnishing, plating wear, stretching, or cosmetic changes;
- accidental damage, impact, pulling, crushing, misuse, or improper storage;
- incorrect installation, forced connectors, unauthorized repairs, or alterations;
- water or moisture damage to a product that is not expressly described as water-resistant;
- damage from perfume, lotion, sunscreen, cosmetics, cleaning chemicals, saltwater, chlorine, sweat accumulation, or other substances;
- loss of detachable charms, links, tools, or accessories; and
- fit or compatibility issues caused by selecting the wrong Apple Watch case size or wrist-size option.
How to Make a Claim
Email support@celirae.com within 30 days of delivery and include:
- your order number;
- a description of what happened;
- clear photos or a short video showing the issue; and
- photos of the full band, connector area, and packaging when relevant.
Warranty Resolution
After review, an approved warranty claim is eligible for a free replacement or exchange. The replacement may be the same item or a reasonably equivalent option if the original is unavailable. This limited warranty does not provide an automatic cash refund where repair, replacement, or exchange is an appropriate remedy, except where required by applicable law.
This warranty is in addition to any non-excludable rights available under applicable consumer law.