Track Your CELI RAE Order
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can enter that number in the 17TRACK tracking tool on this page after the app is connected, or follow the tracking link included in your email.
Please note: tracking information may take a few business days to appear after the parcel is handed to the shipping network.
Tracking Has Not Updated
International small-parcel shipments do not always receive a scan at every transit point. A temporary gap does not necessarily mean the parcel is lost. If the status has not changed for an extended period, email us with your order number and tracking number so we can review it.
Marked Delivered but Not Received
Please check your mailbox, porch, building reception, household members, neighbors, and any safe-place location. You may also contact the local delivery carrier. If the parcel still cannot be located, contact CELI RAE so we can help investigate.
Need Help?
Email: support@celirae.com
Phone/WhatsApp: +86 156 7307 0636
Hours: 9:00 AM–6:00 PM (UTC+8), Monday through Friday.
Please include your order number, the email used at checkout, and your tracking number.