Shipping & Delivery

Last updated: July 29, 2026

Where We Ship

CELI RAE offers worldwide shipping, subject to local carrier availability, destination restrictions, and service coverage.

Order Processing

Orders are normally processed within 2 business days. Business days exclude weekends and public holidays. During product launches, major promotions, and peak holiday periods, preparation may take slightly longer.

Shipping Rates

Standard shipping: $5 USD
Free standard shipping: orders of $49 USD or more

The qualifying order value is calculated after discounts and before any non-product charges that may apply.

Estimated Transit Times

United States: 7–14 days after dispatch
Other destinations: 8–15 days after dispatch

These are estimated transit times, not guaranteed delivery dates. Customs processing, weather, address issues, local holidays, peak demand, and carrier delays may extend delivery.

Tracking

Tracking is provided for shipped orders. Once dispatched, you will receive a shipping confirmation containing your tracking number. Tracking events may take a few business days to appear after the parcel enters the carrier network.

You can follow your shipment through our Track Your Order page powered by 17TRACK, or use the tracking link in your shipping confirmation.

Customs Duties and Import Taxes

CELI RAE covers customs duties and import taxes charged on eligible shipments. If a carrier or customs authority requests an unexpected payment, please contact support@celirae.com before paying whenever possible so we can review the shipment.

Address Accuracy

Please check your shipping address carefully before placing your order. Contact us immediately if you notice an error. We will try to update the address before fulfillment, but we cannot guarantee changes after processing or dispatch.

Delayed, Lost, or Delivered-but-Missing Parcels

If tracking has not updated for an extended period, or a parcel is marked delivered but cannot be located, first check the delivery area, household members, neighbors, building reception, and the local carrier. Then contact us with your order number and tracking number so we can investigate.

Claims are reviewed individually. Depending on the carrier investigation and circumstances, an approved claim may be resolved by replacement, reshipment, store credit, or refund.