Last updated: July 29, 2026
Our Commitment
CELI RAE is committed to making celirae.com usable and welcoming for as many people as reasonably possible, including customers who use assistive technologies.
Ongoing Work
Accessibility is an ongoing process. As the store develops, we aim to improve areas such as keyboard navigation, readable text contrast, meaningful headings, descriptive image text, form labels, link clarity, and compatibility with common screen-reading and zoom tools.
We do not claim that every page or third-party feature currently meets a particular accessibility standard. Some functions supplied by Shopify, payment providers, tracking services, review applications, or other third parties may be outside our direct control, but we welcome reports of barriers affecting their use.
Contact Us About an Accessibility Issue
If you experience difficulty accessing content, selecting a product, completing a purchase, tracking an order, or contacting customer service, please tell us:
- the page or feature involved;
- the problem you encountered;
- the device, browser, and assistive technology used, where relevant; and
- the best way for us to respond.
Email: support@celirae.com
Phone/WhatsApp: +86 156 7307 0636
Customer care hours: 9:00 AM–6:00 PM (UTC+8), Monday through Friday.
We will make reasonable efforts to provide the requested information or assistance in an alternative format where practical.