Orders
How long does order processing take?
Orders are normally prepared and dispatched within 2 business days. Business days exclude weekends and public holidays.
Can I change or cancel my order?
Contact support@celirae.com as soon as possible. We will try to help before the order is processed, but changes or cancellations cannot be guaranteed after fulfillment begins.
Shipping
Where do you ship?
CELI RAE ships worldwide. Delivery availability can still depend on the destination, local carrier coverage, and applicable restrictions.
How much is shipping?
Standard shipping is $5 USD. Orders of $49 USD or more qualify for free standard shipping.
How long will delivery take?
Estimated transit time is 7–14 days to the United States and 8–15 days to most other destinations, after dispatch. Customs processing, peak seasons, weather, and carrier delays may affect delivery.
Will I receive tracking?
Yes. When your order ships, we will send a tracking number. Tracking may take a few business days to begin showing movement.
Who pays customs duties?
CELI RAE covers customs duties and import taxes charged on eligible shipments. If a carrier requests an unexpected payment, contact us before paying whenever possible.
Products and Sizing
Do your bands fit every Apple Watch?
Apple Watch bands are not literally one universal size. Compatibility depends on the watch case size and the selected band connector. Choose the size shown on the product page, and purchase an Ultra-compatible option only when the product is specifically labeled for Apple Watch Ultra.
How do I know my wrist size?
Fit ranges vary by style. Check the measurements listed on each product page and compare them with your wrist circumference before ordering.
Are all bands waterproof?
No. Water resistance varies by material and design. Follow the care information on the relevant product page. Leather, pearl, crystal, resin, charm, and jewelry-inspired styles should generally be kept dry unless clearly stated otherwise.
Returns and Warranty
Can I return an item?
You may request a return within 7 days of delivery. Items must be unworn, unused, undamaged, and returned with their original packaging. Contact us before sending anything back.
What happens if my item arrives damaged?
Email photos and your order number to support@celirae.com. Approved quality claims are eligible for a free replacement or exchange.
Is there a warranty?
Eligible products include a 30-day warranty from delivery against covered breakage or manufacturing damage. Normal wear, misuse, accidental damage, chemical exposure, and improper installation are not covered.
Contact
Email: support@celirae.com
Phone/WhatsApp: +86 156 7307 0636
Hours: 9:00 AM–6:00 PM (UTC+8), Monday through Friday.