Returns & Refunds

Last updated: July 29, 2026

7-Day Return Request Period

You may request a return within 7 days of the date your order is delivered. To begin, email support@celirae.com with your order number, the item you want to return, and the reason for the request.

Do not send a parcel back without written return authorization. Unauthorized returns, parcels sent to an incorrect address, and cash-on-delivery returns may be refused.

Return Eligibility

To qualify for a non-quality return, the item must be:

unworn, unused, unaltered, and undamaged;
free from scratches, stains, odors, makeup, perfume, lotion, and other signs of use;
returned with its original packaging, accessories, tools, protective films, and inserts; and
accompanied by proof of purchase.

For hygiene and quality-control reasons, items showing wear or removed protective components may not be eligible.

Non-Quality Returns

For change-of-mind, size-selection, style-preference, or other non-quality returns, the customer is responsible for return shipping costs and any loss or damage during return transit. We recommend using a trackable service.

Original outbound shipping charges are not refundable unless required by applicable law or the return is caused by our error.

Damaged, Defective, or Incorrect Items

Inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact us within 7 days and provide clear photos or video showing the issue, the packaging, the shipping label, and your order number.

Approved quality claims are eligible for a free replacement or exchange. If replacement is not reasonably available, we may offer another appropriate resolution, including a refund.

Exchanges

Exchanges are supported after approval. Availability depends on current stock. For non-quality exchanges, the customer is responsible for the return shipping cost and any applicable reshipping cost unless otherwise agreed in writing.

Return Destination

Approved returns are sent to our returns facility in Quzhou, Zhejiang, China. The complete return address and instructions will be provided by customer service after your request is approved. Our fulfillment address is not displayed publicly for security and parcel-management reasons.

Refund Timing

Once the returned parcel arrives, we aim to inspect it and process an approved refund within 2 business days. Your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account.

Refunds are normally issued to the original payment method. We are not responsible for exchange-rate differences or fees charged by a bank or payment provider.