Last updated: July 29, 2026
This Privacy Policy explains how CELI RAE (referred to as “CELI RAE,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit celirae.com, communicate with us, or purchase our products.
Information We Collect
Depending on how you interact with the store, we may collect:
- contact information, such as your name, email address, telephone number, billing address, and shipping address;
- order and transaction information, including products purchased, order value, payment status, returns, exchanges, and customer-service history;
- device and usage information, such as IP address, browser, device type, cookie data, pages viewed, and interactions necessary to operate and secure the store;
- communications, photos, videos, and other information you provide when requesting support, submitting a warranty claim, or writing a review; and
- preferences and consent choices, including newsletter or cookie selections where applicable.
Payment card details are generally processed by the selected payment provider and are not stored directly by CELI RAE in full.
How We Use Information
We may use personal information to:
- process payments, fulfill orders, provide tracking, and manage delivery;
- respond to questions and provide customer service;
- handle returns, refunds, exchanges, disputes, fraud prevention, and warranty claims;
- maintain, secure, troubleshoot, and improve the store;
- comply with legal, tax, accounting, customs, and regulatory obligations;
- send marketing messages when you have consented or where otherwise permitted by law; and
- protect our rights, customers, business, and services.
Service Providers and Disclosures
We may share information only as reasonably necessary with service providers that help operate the business, such as Shopify and its infrastructure providers, payment processors, fraud-prevention services, shipping and fulfillment partners, customs and logistics providers, 17TRACK for shipment tracking, Judge.me for customer reviews, email or customer-service providers, professional advisers, and government authorities where required.
These providers may process information in countries other than your own. Where required, we take reasonable steps to use appropriate contractual or legal safeguards.
Cookies and Store Technology
The store may use cookies and similar technologies required for storefront functionality, cart and checkout operation, security, fraud prevention, preferences, and service performance. We may also use additional analytics or marketing technologies in the future. Where required by applicable law, we will provide appropriate notice and consent controls and update this policy to reflect material changes.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain transaction and warranty records, resolve disputes, prevent fraud, and meet legal, tax, accounting, and compliance obligations. Retention periods vary according to the information and applicable law.
Your Choices and Rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, withdrawal of consent, or information about certain disclosures. These rights may be subject to legal exceptions and identity verification.
To submit a privacy request, email support@celirae.com with the subject line “Privacy Request.” We may ask for information needed to verify your identity and locate relevant records.
Children
The store is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, contact us so we can review and take appropriate action.
Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information. No online system or transmission method is completely secure, so absolute security cannot be guaranteed.
Changes to This Policy
We may update this policy to reflect changes in our practices, services, technology, or legal obligations. The revised date will be shown at the top of the page.
Contact
Privacy email: support@celirae.com
Phone/WhatsApp: +86 156 7307 0636
Customer care hours: 9:00 AM–6:00 PM (UTC+8), Monday through Friday.
Our operational and returns facility is located in Quzhou, Zhejiang, China. The complete street address is provided when necessary for an approved return or legally valid request and is not displayed publicly for security and parcel-management reasons.